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Job Quality in Europe - call centres

Job Quality in Europe

  

The Russell Sage Foundation develops and supports a cross-national comparison of the quality of lowwage employment in Europe and the United States.

Having completed an extensive series of case studies of such jobs in the US in partnership with the Rockefeller Foundation, Russell Sage now seeks to commission a collection of comparable case studies for five European countries: Denmark, Germany, France, the Netherlands, and the United Kingdom.

The stated aims of the overall project are to compare the quality of low-wage employment in the US with that found in Western Europe, with particular emphasis on how the wages and work conditions of low-paid employees are affected by employer responses to growing competitive pressures.

Since firms in each country operate in distinctively different institutional environments, the comparisons should increase our understanding of how institutional variation affects the strategies adopted by firms in respect of work organisation, use of new technologies, wage structures, recruitment, training, career development, subcontracting, outsourcing and product/service innovation.

The project concentrates on the following industries: Hotels, Retail, Hospitals, Food processing and Call centers. DTU/AMI is responsible for the call center part of the research.

 14.07.2014
Contact: NRCWE web editors
 
 
 
 

National Research Centre for the Working Environment | Lersø Parkallé 105 | DK-2100 Copenhagen O | Denmark |

Phone +45 3916 5200 | fax +45 3916 5201 | e-mail: nfa@arbejdsmiljoforskning.dk | CVR: 15413700 | EAN: 5798000399518

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